Terms of Service
Last updated: 1 July 2026
These terms govern any website, automation, or care plan service provided by West Lane Studios ("we", "us", "the studio") to a client ("you"). By engaging us, whether via a signed proposal, a paid invoice, or continued use of a care plan, you agree to these terms. These terms are written for business clients (B2B); if you are contracting with us as an individual consumer, please tell us and we will confirm which terms apply.
1. Services and scope
Each project is scoped and priced in a written proposal or quote before work begins. Only the deliverables listed in that proposal are included. Anything not listed, including extra pages, revisions beyond the agreed number, or new features, is treated as additional work and quoted separately.
2. Payment
- One-time projects require a 50% deposit before work begins, with the balance due on delivery or launch, unless otherwise agreed in writing.
- Care plans and other recurring services are billed in advance, monthly or yearly, and renew automatically until cancelled.
- Late payments may result in work being paused. We reserve the right to suspend a live site or care plan for accounts more than 14 days overdue.
- Deposits are non-refundable once work has started, except where required by law. Recurring fees already billed for the current period are non-refundable; you may cancel future billing at any time.
3. Ownership
Once paid in full, you own the final website files, content, and domain created for your project. We retain ownership of our own reusable code, templates, and automation frameworks used to build it. Automations we build and run on your behalf remain part of the service we operate for you; if you leave a care plan, we will hand over what is reasonably transferable and disconnect what runs on our own accounts.
4. No guaranteed results
We build and optimise in good faith, but we do not guarantee specific outcomes such as search rankings, traffic, leads, sales, or conversion rates. Results depend on many factors outside our control, including your market, competitors, and platform algorithm changes.
5. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid us for the specific service giving rise to the claim in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, except where such limitation is not permitted by law.
6. Third-party tools
Our automations rely on third-party platforms (for example, hosting, email delivery, messaging, and scheduling providers). We select these providers carefully, but we are not responsible for outages, price changes, or policy changes made by those providers that are outside our control. We will make reasonable efforts to migrate or fix issues promptly.
7. Data and privacy
Our handling of personal data is described in our Privacy Policy. Where we process personal data of your customers on your behalf (for example, through booking or contact-form automations), we act as your processor and will only process that data according to your instructions and for the purpose of delivering the agreed service.
8. Cancellation
You may cancel a care plan at any time; cancellation takes effect at the end of the current billing period. We may decline or end an engagement at our discretion, for example for non-payment or abusive conduct, with reasonable notice where possible.
9. Governing law
These terms are governed by the laws of India, without regard to conflict-of-law principles, and any dispute will be subject to the courts of Mumbai, India, except where local mandatory consumer law requires otherwise.
10. Changes
We may update these terms from time to time. Continued use of our services after a change means you accept the updated terms.
Contact
Questions about these terms: hello@westlanestudios.com.